Contingency Planning
Example 1 – A Minor Business Disruption

Scenario	
Trigger	
Response	
Who to inform?	Key Responsibilities	Timeline	
				Who	What	What	When	
One team member has expertise in one of your most important systems, and nobody else knows how it
works. His or her absence could delay essential work.	The team member is absent/sick/ leaves the company unexpectedly.	Use instruction manual for software.	Head of department.	Head of department.	Oversee situation.	Alert head of department.	As soon as absence is confirmed.	
			Team manager.	Team manager.	Maintain contact with team; assess situation and offer support.	Team manager and team members to be informed
of situation and necessary actions.	As soon as possible.	
			Team members.	Team members.	Adapt workload to take on additional tasks, and report challenges/ concerns to manager.	Assess and redistribute workload according to organizational priorities.	As soon as possible.