TEAM CHARTER SAMPLES

Be willing to stand behind the purpose, rules and goals of the team once decided.
Speak supportively and with good purpose.
Acknowledge whatever is being said as true for the speaker at that moment.
Complete your agreements (responsibility).
Make only agreements that you are willing and intend to keep.
Communicate any potential broken agreement at the first appropriate time.
Clear up any broken agreement at the first opportunity.
If a problem arises, first look to the system for corrections and then communicate your solution to the person who can do something about it.
Do not go behind people's backs with problems.
Be effective and efficient. (Do more with less!)
Have the willingness to win and allow others to win.
Focus on what works.
When in doubt check feelings and intuition.
Agree to work toward an agreement.
Support early, often and unconditionally
Actively celebrate and acknowledge all wins.
Always be willing to "do whatever it takes" to win!
Act first and debrief later.
Do not let personal issues stand in the way of your task..
Clarify your own communications and verify the response.
Be willing to do whatever it takes to support any and all team members.
Have a willingness to stay together.
Do not desire or seek sympathy or acknowledgment.
Keep time agreements!

WHAT	WHO	
Apply customer test to all decisions	Use our people to stand in our customers’ shoes
One person wears customer hat in SMT meetings	
Apply people test to all decisions	Invite employees to SMT meeting
Brief our teams following SMT meetings
Ask for feedback from teams on SMT	
Encourage & respect each other	Meet deadlines, if not give warning
Come prepared to meetings
Respond to emails	
Encourage best business practice	Return weekly absence reports on time
Circulate where we all are in What’s Happening
Act as we expect other people to act
Understand and follow XYZ Foundation Training values.	
Act as leaders of the whole of XYZ	We give guidance & feedback to all XYZ members
We ensure that we ask how decisions will impact other depts in XYZ.	
Demonstrate the values by what
we say & do	We understand each others roles & responsibilities
Complete value forms
Ask for feedback & demonstrate examples of values
Tell people why	
Support each other to achieve a better work/home balance	Take time for lunch
Ask other Managers why they are staying back	
Lead by example - ensure all decisions are compliant/quality driven	Develop relationship with our compliance team
Be more proactive with our compliance team
Rationale for decisions should be documented. Think Process! Is
what I’m doing documented-if not why not?	

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